Two key fundamentals have been common threads in our previous ten posts:
- Employee Engagement – via assessment, education and/or surveys, and its impact on performance and customer relationships
- Identifying & Eliminating Waste – through looking in the right places, quantification an prioritization
Today we’d like to consider the two concepts together by asking for your thoughts on two questions.
- How much waste can you attribute to less-than-optimum levels of employee engagement in your organization?
Before answering, consider that a more highly-engaged workforce is not only more productive, but also more capable of engaging your customers! (For more perspective, you might enjoy reading a related post on our sister blog adventuresintheaisles.com .)
So…, how much incremental growth and profit could have been realized through the process of increased employee and, consequently, customer engagement?
- How can this waste be eliminated? In other words, what types of training programs, managerial attitudes and cultural shifts might be implemented, and how?