Time Management: Satisfying Your Internal Customers
We live in an impatient age, and time is a major driver of customer satisfaction for nearly every internal or external customer 
whether it is supplier lead times, time to market, delivery time, emergency response time or time to properly execute tasks.
Not only does time affect customer satisfaction, but time is also a marker and often a driver of costs. The more hours and days required to complete a deliverable or task, the higher the labor costs and capital investment, and the greater the competitive risk.
whether it is supplier lead times, time to market, delivery time, emergency response time or time to properly execute tasks. In our previous few posts we reviewed the concept of quantification, and referenced the importance of quantifying goals as well as waste. But it is also important to study and quantify the use of time, as the way we manage this precious resource has a significant impact on our bottom line as well as on the quality of work-life (job satisfaction) experienced by our workforce (internal customers!).
5 Simple Steps
Here's a related article that identifies five simple steps for studying how effectively your organization is using time by comparing the total time for completing tasks with "value added time." The results will not only help identify key opportunities for improvement, but also increase the job satisfaction for those who might be struggling with the workplace frustration that is often associated with bottlenecks and process flaws. The piece also includes guidelines for implementing the study.
Here's a related article that identifies five simple steps for studying how effectively your organization is using time by comparing the total time for completing tasks with "value added time." The results will not only help identify key opportunities for improvement, but also increase the job satisfaction for those who might be struggling with the workplace frustration that is often associated with bottlenecks and process flaws. The piece also includes guidelines for implementing the study.
Posted by Conway Management Company at 1/30/2012 9:09 AM 
Categories: Process Improvement, Working on the right things
Tags: process improvement process productivity process bottlenecks time management time analysis workforce engagement job satisfaction working on the right things prioritizing prioritization
Categories: Process Improvement, Working on the right things
Tags: process improvement process productivity process bottlenecks time management time analysis workforce engagement job satisfaction working on the right things prioritizing prioritization
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