The Right Tool for the Job?

It’s been said that when all you have is a hammer, everything looks like a nail.

Such is not the challenge we face today! Over the past 50 years, a tremendous number of analysis and problem-solving tools have been developed and are available to deploy in the unending quest for better service to customers, producing greater value with less waste. In today’s world, the efficiency and efficacy of continuous improvement depends on selecting the best analysis and problem-solving tool at the right time.

Perhaps the most important tools for success start in the scoping.

Defining and Scoping Improvement Projects
One of the most valuable tools early on to effectively define the process, problem, and project is the SIPOC:

  • Suppliers
  • Inputs
  • Process
  • Outputs
  • Customers

Some organizations always start with the SIPOC to get the team on the same page so they can answer six important questions:

  1. What is the process?
  2. Its purpose (why are we doing this)?
  3. Who owns the process (surprisingly sometimes not obvious/known)?
  4. Who are the customers/suppliers?
  5. Who is the primary customer?
  6. What do they get out of the process or provide for the process?

And then there is a lot of learning about the high level process flow and the process measures for each step.

What’s the ideal? Is the data available?

Are we already measuring it?

What is the goal? What is the impact?

Once the team members have a shared high-level understanding of the process using the SIPOC, and have gathered the data that enables them to measure the gap between the current situation and the ideal, they can create a good problem statement, objective, scope, and timetable.

These together are key components of a Project Charter, the ‘North Star’ of a project that helps keep the project moving forward to successful completion.