Continuing to analyze the concept that “knowledge” is one of the most powerful change agents, today’s focus is on what is arguably the most important source of that knowledge — your own value stream, which includes your organization’s work as well as the work of others.
What is going on in technology? What methods are others trying out? How is it working for them? How could it work for you?
In most organizations, there is a knowledge barrier that holds the waste in place: the people who know the work best are seldom in a position to know the big picture so when they see waste, they
often assume there must be a reason for it. And if they know of better ways of doing something, they often lack the influence to make any significant changes. Similarly, those with the broader perspective and the influence do not really understand how the work as it is done today well enough to arrive at the ‘Eureka!’ moment.
One of the fundamentals of the Lean approach is that you must “go to the work.” Don’t just talk about the results or listen to people talk about the work — go to the work (a.k.a. Gemba).
Look at the work, and learn from the people who do it every day. Without this knowledge, little can be substantially improved, and effective “change” will be difficult or impossible to implement.