Our previous post referenced the fact that a formalized approach to enterprise engagement yields a positive result for all stakeholders, including both employees and employers.
For more perspective about what constitutes a “formalized” approach, you might consult ISO 10018 guidelines on people involvement and competency.
These guidelines were created by the ISO (International Organization for Standardization) Technical Committee ISO/TC 176, Quality management and quality assurance, Subcommittee SC 3, Supporting technologies.
They are based on the premise that “the overall performance of a quality management system and its processes ultimately depends on the involvement of competent people and whether they are properly introduced and integrated into the organization,” according to a summary of the standards published by ISO.
“The involvement of people is important in order for an organization’s quality management system to achieve outcomes which are consistent and aligned with their strategies and values. It is critical to identify, develop and evaluate the knowledge, skills, behavior and work environment required for the effective involvement of people with the necessary competence.”
This international standard provides guidelines for human factors which influence people involvement and competence, and creates value that helps to achieve the organization’s objectives. While the standard was created specifically for the application of quality management, its creators suggest that it has application for any management system.
Key Principles of Quality People Management
The underlying distinguishing factor of ISO 10018 is the attempt to bring a process approach to Quality People Management. The standards are based on the following Quality Management Principles created by ISO Technical Committee 176:
- Customer focus to align activities and priorities in service to the consumers of an organization’s services or products.
- Leadership that insures people feel inspired, have the information and knowledge needed to do their jobs and feel part of a community so that they have a sustainable passion for success.
- Involvement of people so that everyone acts as the eyes and ears of the organization.
- A process approach to provide a systematic, as opposed to an ad hoc, approach to achieving goals.
- A systematic approach to management that ensures alignment of all key tools of engagement.
- Continuous improvement: a culture committed to innovation.
- A factual approach to decision-making rather than influenced by political or factional biases.
- Mutually beneficial supplier relationships.