The Trust Triangle

A past post summarized the importance of trust and trustworthiness within our organization and within our leaders.

A recent Harvard Business Review article, “Begin With Trust” reinforces this concept, and also suggests that building trust requires thinking about leadership from a new perspective.

“The traditional leadership narrative is all about you: your vision and strategy; your ability to make the tough calls and rally the troops,” the article states. “But leadership really isn’t about you. It’s about empowering other people as a result of your presence, and about making sure that the impact of your leadership continues into your absence.”

Unfortunately, as illustrated in the article’s real world example, people are too often put in leadership roles without having had the proper training or mentorship to be effective. This perspective aligns with our observations and experience over many years of helping people at all levels develop leadership skills and applying those skills to bring about change and continuous improvement; and certainly, many have struggled to build or inspire trust.

The Trust Triangle
One way to better understand how to become more trustworthy is to understand the three key drivers of trust. Thus, the “trust triangle” illustrated below.

“People tend to trust you when they believe they are interacting with the real you (authenticity), when they have faith in your judgment and competence (logic), and when they feel that you care about them (empathy). When trust is lost, it can almost always be traced back to a breakdown in one of these three drivers.”

Just as the first step in improvement is to identify waste or opportunities, to build trust as a leader you first need to figure out which driver you need to improve and take corrective action.

Read the full article…