How to Improve EQ


Our previous post focused on Emotional Intelligence (EQ) and the role it plays in leadership, Continuous Improvement, and developing a high-performance culture.

Most of us are able to identify people who posses a high EQ, and some of the prevalent traits were listed in our previous post. But what about those who don’t exhibit a very high EQ?

Fortunately, according to data compiled by Richard E. Boyatzis, a pioneering researcher into leadership and emotional intelligence, Emotional Intelligence can be taught and improved.

Drawing on Intentional Change Theory (ICT), he describes five steps to the type of personal change required in order to increase emotional intelligence, which are listed below. However, it is important to recognize that the pursuit of improving EQ, like the pursuit of any sustainable change, must be intentional. The requirement is a desire for change; without that, no sustainable improvement is possible. People with no interest in developing EQ will not do so, but if they are motivated to change, the following steps will help them:

  1. Identify the ideal self. In a way, this is analogous to imagining the future state of an organization — what it would look like if everything were right — but the ideal self is much more personal. One person’s ideal self, building on his or her core identity and aspirations, will be different from another’s ideal self. Personal change starts with envisioning the ideal self — the way one would like to be, to work, and to be perceived. This has three elements: awareness of one’s strengths, an image of the desired future, and a sense of hope that the desired future is attainable.
  2. Identify the real self. Where is one, relative to one’s goals today. This step is not as easy as it sounds. The greatest challenge is to see oneself as others do. Using multiple sources of feedback, such as 360-degree evaluations can be useful.
  3. Develop a learning agenda. In contrast to a list of to-dos and complying with agendas of others, the learning agenda is development focused. It provides structure for exploration and learning.
  4. Experimentation and Practice. Practice, look for feedback, and practice again.
  5. Form helping relationships. Coaches, mentors, or guides are very helpful to someone aiming to transition to the ideal self through practicing greater EQ.