Continuing the theme of “waste walks,” there are several fundamental guidelines that should be followed in order to optimize the value and outcomes.
Here are some best practices for implementing Waste Walks (or “going to gemba“) that have proved successful in organizations and that have brought-about break-through results:
- Communicate before starting. Begin by breaking the ice with the people in the work area so they know what is happening and why; make it clear that this is not a fault-finding mission, that there is amnesty, and that the Waste Walk is an effort to “help, not to shoot the wounded.”
- Communicate with the gemba team. Establish ground rules, making sure to describe the theme or the forms of waste the team will be targeting, along with any other expectations relative to objectives people issues, desired outcomes, and so on.
- Describe the start and end points of what you want to observe and study.
- Conduct the Waste Walk and maintain communication protocols throughout; remind the team that as they interact with and pose questions to those doing the work, they must listen carefully to the answers.
- Reconvene in a meeting room afterward to record ideas, consider what the team has learned, set priorities, and move into action! Sometimes it gets harder as the team disperses, so be sure to maintain communication and measure progress after-the-fact.
- Be inquisitive…curious…
- Make Waste Walks a regular part of people’s work; they should not happen once in a blue moon
Finally, if there is an over-arching theme or mantra associated with an effective waste walk, it is NOT “Don’t just stand there; do something!”
Conversely, the best over-arching mantra is, “Don’t just do something; stand there and learn!”