in our previous post it was noted that a lack of early success / quick wins can derail a CI effort. And in a past post, we shared more in-depth perspectives on quick wins and how an organization might best go about achieving them.
However, there are risks, and going after quick wins is not a sure fire strategy!
For example, without effective leadership, an organization may end up with quick failures instead.
Here are some additional examples of the potential pitfalls of pursuing quick wins:
To get a solution implemented quickly a team might skip over the analysis. This is fine in situations where it is easy to quickly determine if the solution worked. If trying the solution is cheap, and it is quick and easy to determine if it solved the problem, just do it! In such a situation, measuring the results is all the analysis you need. But if the results are not likely to be quickly visible or measurable, it is better to do more analysis up front to make sure that the solution you want to implement will actually yield improvements.
For example, if an organization is concerned about employee morale, there are many quick changes that could be made in hopes to improve it. But organizational morale cannot be measured daily or even weekly. It could take many months to know if a change was actually for the better. In a situation like this, more analysis up front is essential to choosing the right solution.
Sometimes, when you aim for speed, you get a rush to judgement
resulting in sub-optimization, which is another pitfall. The first idea becomes the only idea in these situations, when a more thoughtful consideration of the alternatives could surface a substantially better solution.
In other words, an organization may simply resort to a band-aide or patch or work-around rather than a solution that addresses a root cause. These band-aides can accumulate until they represent a pretty big component of waste in themselves.
In other situations, a quick win is really just an idea someone has “on the shelf” — that is an idea they have been carrying around for a while. When an organization is introduced to Continuous Improvement, a flood of these ideas may be surfaced. But an off-the-shelf idea doesn’t provide a real cycle of learning in systematic process improvement because eventually people run out of ideas “on the shelf”.
Unless an organization really internalizes the search for waste, the study of facts and data, the search for root causes, and the testing then standardization of the solution, they don’t know how to keep improving once these “off the shelf” ideas get used up.
Similarly, speed does not necessarily mean a team must take short cuts in the process improvement methodology. Thoughtful exploration of alternatives can be bounded by time. Even 30 minutes of brainstorming alternatives or improvements to an idea can make a difference. Allowing 24 hours for feedback and improvements on the idea can identify ways to make it even better — with minimal impact on speed.
Clearly “quick wins” can be positive and can help sustain a CI culture, but only if they are approached in the right way.