Tag Archives: achieving goals through people

10 Workplace Behaviors that Promote Engagement & a High-Performing Culture

As noted in a previous post, new ISO Standards (ISO 10018) are about to be introduced, which will focus on employee engagement.  This development is considered long-overdue by many, as  surprisingly few organizations have a formalized engagement strategy.

If you would like to create such a strategy, here are ten behaviors  you might initiate, which are based on our research and experience that shows productive employees tend to be engaged employees (as opposed to the other way around. Read more on this perspective…).

  1. As with all change initiatives, get acceptance and buy-in from senior leaders. Little will be accomplished without this; the best results are achieved when leaders understand the benefits of engagement and take action.
  2. Create a formalized implementation plan and establish performance measures so that progress can be tracked. Develop realistic, achievable, and measurable goals and objectives.
  3. Work with the leaders so that they can model the right behaviors and cascade the concepts to their reports and throughout the organization.
  4. Create and equip project teams to identify and quantify opportunities for
    improvement.
  5. Foster an atmosphere of collaboration, innovation, continuous improvement, and fun.
  6. Make sure people have the knowledge and skills needed to succeed.
  7. Empower people to take action.
  8. Implement an appropriate integrated communication plan, reinforcing the concept of improving both the “work and workplace.”
  9. Reward and recognize people so that they feel supported in their efforts.
  10. Measure return on investment, and reinvest appropriately in the above-listed activities.

 

Engagement, Improvement & ROI

engagementroiWould you like to implement and sustain a culture of continuous improvement?

Would you like to increase the team’s focus on quality or safety, enhance overall wellness, or possibly help them to work more productively?

Would you like to increase revenue, customer loyalty, and referrals?
How about motivating your channel partners so that they place added focus on your organization?

All of the above-listed objectives are among the reasons organizations have chosen to proactively focus on engaging people; and all of the above-listed objectives can generate a measureable return on investment!

In fact, research from the Enterprise Engagement Alliance indicates that organizations will get the best results when they systematically:

  • Develop realistic, achievable, and measurable goals and objectives
  • Create a formal Engagement business plan outlining the desired outcomes, behaviors that lead to outcomes, key program components, roles and responsibilities, timeline, and return on investment.
  • Effectively assess the people and the playing field to identify opportunities and obstacles to success
  • Make sure people have the knowledge or skills needed to succeed
  • Implement an integrated communication plan
  • Foster an atmosphere of collaboration, innovation, and fun
  • Reward and recognize so that people feel supported in their efforts
  • Measure return on investment