As noted in a previous post, new ISO Standards (ISO 10018) are about to be introduced, which will focus on employee engagement. This development is considered long-overdue by many, as surprisingly few organizations have a formalized engagement strategy.
If you would like to create such a strategy, here are ten behaviors you might initiate, which are based on our research and experience that shows productive employees tend to be engaged employees (as opposed to the other way around. Read more on this perspective…).
- As with all change initiatives, get acceptance and buy-in from senior leaders. Little will be accomplished without this; the best results are achieved when leaders understand the benefits of engagement and take action.
- Create a formalized implementation plan and establish performance measures so that progress can be tracked. Develop realistic, achievable, and measurable goals and objectives.
- Work with the leaders so that they can model the right behaviors and cascade the concepts to their reports and throughout the organization.
- Create and equip project teams to identify and quantify opportunities for
- Foster an atmosphere of collaboration, innovation, continuous improvement, and fun.
- Make sure people have the knowledge and skills needed to succeed.
- Empower people to take action.
- Implement an appropriate integrated communication plan, reinforcing the concept of improving both the “work and workplace.”
- Reward and recognize people so that they feel supported in their efforts.
- Measure return on investment, and reinvest appropriately in the above-listed activities.