- They produce some improvements
- Then they peter out…
Therefore, “discontinuous improvement” is, at times, the more appropriate description of what actually takes place; and as noted in one of our previous posts, there are a number of reasons why organizations fail to make their improvement efforts cultural, which include:
- Neglecting aligning individual or team goals with those of the organization
- Insufficient communication between management, the workforce, project teams and CI leaders
- Delegating leadership, which is a responsibility that should stay with senior management
- Manager’s or Sponsor’s failure to remove obstacles
- Lack of quick success
- Letting-up on the “gas” when initial results are made
Along similar lines, in a recent article about “why process improvements efforts routinely fail,” author and educator Nicolas Argy, MD, JD, suggests that despite the numerous approaches to continuous improvement (i.e., LEAN, Six Sigma, etc.), “All these systems go in and out of vogue and, just like losing weight and the latest fad diet, all of them fail or only provide temporary results.”
Argy goes on to note that measurement, questioning and reporting, tend to influence and change people’s behavior. In support of this perspective he cites some well-known research.
- Pearson’s law –“When performance is measured, performance improves. When performance is measured and reported back, the rate of improvement accelerates.”
- Sentinel effect – The theory that productivity and outcomes can be improved through the process of observation and measurement.
These views are well-aligned with Dr. Deming’s fundamentals, such as the Deming Cycle, on which much of our work is based.
But regardless of your approach or beliefs, it’s apparent that the “hard” part of continuous improvement isn’t making improvements, but rather making it “continuous.”
If an organization can develop a culture in which making improvements is the constant “way of doing business,” then they can achieve break-through gains on a recurring basis as opposed to the ad-hoc improvements associated with an on-again/off-again effort.