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Engaging Your Workforce: A Front-line Manager’s Recognition Tip Sheet

A recent article published by Engagement Strategies Media, outlined five specific best practices for front-line managers to help them more systematically recognize and engage their workforce.

As you may know, the recognition field has seen a significant shift over the past several years, going from traditional length-of-service awards to programs that focus on supporting critical organizational goals — i.e., quality service to internal or external customers, participation in volunteer initiatives, a willingness to go the extra mile, etc. In most cases, the success of these efforts depends upon the managers at the front lines.

It’s also true that many employees become disengaged or leave their jobs because of an immediate supervisor, not because of the company or pay. Here’s a tip sheet for front-line managers that lists five ways in which they can implement a systematic and effective approach to recognizing team members:

1.) Start With the Basics of the Work
The first step for front-line managers is to show employees that they and their work are valued and appreciated. Initially this might involve giving them a sense of ownership, and making the practice of expressing simple appreciation a standard part of day-to-day management. To ensure consistency, the prudent manager schedules regular time with each employee to make sure they understand their job goals and how their work makes a difference. It’s also important to make recognition meaningful. Don’t go overboard by praising everyday basics such as showing up for work on time or keeping a clean desk.

2.) Continually Reinforce Goals and Values
It’s equally as important to make sure team members understand the organization’s goals and values, which might include a commitment to superior customer service, continuous improvement, innovation, or inclusiveness. Don’t make employees guess—every employee should know the organization’s goals, organizational values and the role they individually can play. Take advantage of team meetings or employee newsletters to regularly reinforce the key messages and goals, and what the values mean in terms of actions and behaviors. This might include simple things such as “how we treat one another,” as well as things more directly associated with how the work gets done.

3.) Recognize employees for both their individual and group contributions. Not everyone likes public praise, so managers must get to know employees and tailor their recognition style based on each person’s preferences. When recognizing a group, make sure to acknowledge each person’s contribution. Be inclusive—recognize everyone who does something meaningful that supports the company’s values or goals through their actions. However, if you publicly recognize someone who doesn’t deserve it, you’ll devalue the whole process.

4.) Planned and Spontaneous Recognition. Formal recognition events can take place monthly, yearly, or almost any time. They’re great ways to celebrate achievements, but try to recognize employees whenever it is merited. In general, praise employees as soon as possible after an accomplishment.

5.) Leverage Internal Communications. If your organization has a print or online newsletter or social recognition platform, an article or post highlighting an employee’s achievement is a very effective way to show appreciation in a way that helps communicate and reinforce values and goals to everyone. How you recognize individuals can be inspiring to their colleagues as well.

Keep in mind that the personal touch, sincerely delivered whenever warranted, is key to keeping your team members feeling valued, motivated and excited about doing the best they can at their jobs each and every day. Studies show that front-line managers can make or break the employee experience.

Read the full article…