Tag Archives: ISO 10018

ISO 10018: Quality People Management

Our previous post referenced the fact that a formalized approach to enterprise engagement yields a positive result for all stakeholders, including both employees and employers.

For more perspective about what constitutes a “formalized” approach, you might consult ISO 10018 guidelines on people involvement and competency.

These guidelines were created by the ISO (International Organization for Standardization) Technical Committee ISO/TC 176, Quality management and quality assurance, Subcommittee SC 3, Supporting technologies.

They are based on the premise that “the overall performance of a quality management system and its processes ultimately depends on the involvement of competent people and whether they are properly introduced and integrated into the organization,” according to a summary of the standards published by ISO.

“The involvement of people is important in order for an organization’s quality management system to achieve outcomes which are consistent and aligned with their strategies and values. It is critical to identify, develop and evaluate the knowledge, skills, behavior and work environment required for the effective involvement of people with the necessary competence.”

This international standard provides guidelines for human factors which influence people involvement and competence, and creates value that helps to achieve the organization’s objectives. While the standard was created specifically for the application of quality management, its creators suggest that it has application for any management system.

Key Principles of Quality People Management
The underlying distinguishing factor of ISO 10018 is the attempt to bring a process approach to Quality People Management. The standards are based on the following Quality Management Principles created by ISO Technical Committee 176:

  • Customer focus to align activities and priorities in service to the consumers of an organization’s services or products.
  • Leadership that insures people feel inspired, have the information and knowledge needed to do their jobs and feel part of a community so that they have a sustainable passion for success.
  • Involvement of people so that everyone acts as the eyes and ears of the organization.
  • A process approach to provide a systematic, as opposed to an ad hoc, approach to achieving goals.
  • A systematic approach to management that ensures alignment of all key tools of engagement.
  • Continuous improvement: a culture committed to innovation.
  • A factual approach to decision-making rather than influenced by political or factional biases.
  • Mutually beneficial supplier relationships.

Ream more from the Enterprise Engagement Alliance…

ISO 10018 Certification: Engagement Standards!

The University of Texas Medical Branch (UTMB) will kick-off the creation of the world’s first academic Enterprise Engagement (EE) Innovation Center at Engagement World, May 7-9 in Galveston, the UTMB’s headquarters city.

The Innovation Center is a division of UTMB’s International Center for Enterprise Engagement at TheICEE.org, which was founded last year to manage the first ISO 10018 Quality People Management certification and support the creation of standards in all areas of engagement.

“Our mission is to create a formal academic and business discipline and a vibrant marketplace that provides expertise and solutions to help organizations engage all key audiences, customers, patients, distribution partners, employees, vendors and communities in a more efficient way based on a better return-on-investment,” said Dr. Ron McKinley, the Center’s co-founder and President.

Lee S. Webster, co-founder of ICEE, added, “We have seen what ISO 9001 has done for Quality Management, and we’re confident a systematic approach based on standards can do the same for Quality People Management.”

Read the full article… 

ISO Standards for Engagement!

New ISO Standards, ISO 10018, are about to be introduced, which will focus on employee engagement.

Created by the same ISO Technical Advisory Group that manages ISO 9000 quality standards, the ISO 10018 standards focus on people involvement and competence to help organizations maximize success through people.

The 10018 standards create a clear road map for organizations that seek to maximize results by providing employees with the “ability to apply knowledge and skills to achieve intended results” and “by engaging (them) in and contributing to shared objectives,” according to Peter Merrill, the convener for this standard.

The new ISO 10018 quality management standard and certification promises to create a new avenue for formal engagement strategies. Because more than 35,000 U.S. companies alone follow IS0 9001 standards – which already include requirements related to employee training and development – there exists a large community of Quality Management professionals potentially interested in ISO 10018, representing a new avenue for organizations that provide formal engagement services and products.

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