You may be familiar with John Kotter, the Konosuke Matsushita Professor of Leadership, Emeritus, at the Harvard Business School, and the founder of Kotter International, a management consulting firm based in Seattle and Boston. He is a thought leader in business, leadership, and change.
He is known for speaking passionately about the difference between “managing” change and “leading” change.
“Management makes a system work,” Kotter explains. “It helps you do what you know how to do. Leadership builds systems or transforms old ones.”
Kotter is also well known for his 8-step process for leading change. Here is a graphic depiction:
“In a change process of any kind you must win over the hearts of people and the minds of people,” Kotter is famous for saying. “The most effective change efforts are able to get people to not only think differently, but also feel differently about the initiative.”