Tag Archives: measuring employee engagement

10 Workplace Behaviors that Promote Engagement & a High-Performing Culture

As noted in a previous post, new ISO Standards (ISO 10018) are about to be introduced, which will focus on employee engagement.  This development is considered long-overdue by many, as  surprisingly few organizations have a formalized engagement strategy.

If you would like to create such a strategy, here are ten behaviors  you might initiate, which are based on our research and experience that shows productive employees tend to be engaged employees (as opposed to the other way around. Read more on this perspective…).

  1. As with all change initiatives, get acceptance and buy-in from senior leaders. Little will be accomplished without this; the best results are achieved when leaders understand the benefits of engagement and take action.
  2. Create a formalized implementation plan and establish performance measures so that progress can be tracked. Develop realistic, achievable, and measurable goals and objectives.
  3. Work with the leaders so that they can model the right behaviors and cascade the concepts to their reports and throughout the organization.
  4. Create and equip project teams to identify and quantify opportunities for
    improvement.
  5. Foster an atmosphere of collaboration, innovation, continuous improvement, and fun.
  6. Make sure people have the knowledge and skills needed to succeed.
  7. Empower people to take action.
  8. Implement an appropriate integrated communication plan, reinforcing the concept of improving both the “work and workplace.”
  9. Reward and recognize people so that they feel supported in their efforts.
  10. Measure return on investment, and reinvest appropriately in the above-listed activities.

 

Survey Says…!

An organization’s workforce is its most important and unique asset.

As such, we must make every effort to effectively lead, support, motivate, empower and engage employees, and to maintain a keen awareness of what this “key asset” thinks and feels about the organization.

Surveying employees on a regular basis is a good way to gain this knowledge. This simple practice can put us in the best position to make the best decisions, and can better-enable us to optimize our efforts to bring about a culture of engagement and continuous improvement — a high-performance culture.

By gathering critical knowledge about what employees really think and how they feel about our organization, we can identify the true status-quo and the best areas on which to focus our improvement effort.

Additional benefits associated with regularly-conducted employee satisfaction surveys include:

  • Maintain an accurate picture of current reality with respect to employee engagement
  • Understand what employees value… the things that are most important to them
  • Understand employee concerns and the magnitude of those concerns, and how to use this information to implement necessary changes and improvements
  • Compile facts and data by which to measure the impact of changes
  • Compile a relative ranking as to how our results compare to the “best” companies