In a past post we shared insight into the importance of performance management and the impact front line managers have on workforce retention as well as people’s productivity and engagement levels.
In that post, one of the best practices we shared was for managers to set clear expectations. It was also noted that, according to data published by SHRM, only about half of all US employees say they know what is expected from them at work.
Taking this concept a few steps further, there are five key areas in which the most effective managers provide clarity as part of their performance management process:
- Clear expectations
- Clear capability
- Clear measurement
- Clear feedback
- Clear consequences