Interestingly, the selections were based on a “holistic approach, examining how well a business does in five areas that reflect Mr. Drucker’s core principles.” These areas are:
- Customer satisfaction
- Employee engagement and development
- Social responsibility
- Financial strength
In case you’re curious, the top 5 on Drucker’s “250 most effectively-managed” list are:
- Amazon.com Inc.
- Apple Inc.
- Alphabet Inc.
- Johnson & Johnson
- I.B.M. Corp.
It’s encouraging to see customer satisfaction and employee engagement/development atop the criteria list, as these emerging measures have proved to be common threads among the most successful organizations we’ve encountered — these organizations tend to enjoy a safer, more productive workplace, with low team turnover, high safety ratings, and high customer retention rates; they operate with a culture of continuous improvement, and they are consistently able to achieve goals through people in a measurable way.