Tag Archives: engagement roi

Engagement R.O.I.?

As recently published by the Enterprise Engagement Alliance, the Engaged Company Stock Index (ECSI) has continued to out-pace both expectations and recognized financial industry indexes.

The ECSI tracks the long-term results of companies with high levels of customer, employee, and community engagement as determined by independent data sources compiled by McBassi & Company.  It has outperformed the S&P 500 (including dividends) by 25.6% in 4 ½ years.

The Good Company portfolio includes 45 companies with combined high scores as employers, sellers, and stewards of the community and environment.

Tracking of the portfolio began on October 1, 2012.  The consistently good performance aligns with our experience that productivity and engagement are closely linked.

Read the full article…

Funding Engagement & Improvement Initiatives Through ROI

engagementroiEarlier this year a Deloitte research summary reported that 87 percent of business leaders “cite organizational culture and employee engagement as their top challenge.”

Fortunately we don’t need to create new budgets to engage people, as outlined in a recent article published by the Enterprise Engagement Alliance. Instead, dollars can be spent more wisely by aligning engagement and improvement efforts to better-address all of the “levers of engagement,” and to improve both the work and workplace in measurable ways.

In many cases, organizations are already doing some of the fundamental work; the difference is to take a more strategic approach to these activities by applying proven engagement and continuous improvement best practices.

This approach will include:

  • Creating a formalized implementation plan and establishing performance measures so that progress can be tracked.
  • Developing realistic, achievable, and measurable goals and objectives.
  • Working with the leaders so that they can model the right behaviors and cascade the concepts to their reports and throughout the organization.
  • Identifying and quantifying opportunities for improvement and engagement.
  • Fostering an atmosphere of collaboration, innovation, continuous improvement, and fun.
  • Making sure people have the knowledge and skills needed to succeed.
  • Maintaining open lines of communication, including the rewarding and recognizing of people so that they feel supported in their efforts.
  • Measuring return on investment.